Zaxby's App: Rewards, Points & Mobile Features
Want Zax Rewardz, mobile ordering and your saved favorites in one place? The Zaxbys app combines rewards with pickup and delivery ordering, saved orders, favorite locations and gift-card features.
Zax Rewardz members currently earn 10 points for every $1 spent on eligible purchases and can redeem accumulated points for available rewards.
Prefer ordering in your browser? See the Zaxby's order online guide.
Earn points automatically on eligible orders & unlock food rewards.
Key Features of the Zaxbys App
Essential tools for ordering, earning rewards, and managing your restaurant preferences.
10 Points / $1
Earn Zax Rewardz points on eligible spending.
Rewards
Redeem points for available rewards.
Pickup
Place a mobile order for available pickup options.
Delivery
Choose available delivery options through the app.
Favorites
Save favorite orders and store locations.
Gift Cards
Manage supported physical and digital gift-card features.
What Can You Do in the Zaxbys App?
The Zaxbys app combines ordering and Zax Rewardz in one account. You can select a restaurant, place pickup or delivery orders, earn and redeem points, save favorite orders and locations, and manage supported gift-card features.
Earn Zax Rewardz
Members currently earn 10 points for every $1 spent on eligible purchases. Points can be accumulated and redeemed for available rewards.
View Points, Deals & Status
The current rewards experience separates Points, Deals and Status so members can check their balance, available offers and account status from the app.
Scan in Store
The current app places Scan in the main navigation for faster access when using eligible rewards or account features in store or at the drive thru.
Save Your Favorites
Favorite orders and restaurant locations can be saved so they are easier to use again on a future visit.
Use Gift Cards
The app supports gift-card features, including digitizing a supported physical gift card and sending an eGift card. See our complete Zaxby's gift cards guide for details.
How Zax Rewardz Works in the App
Tracking points, accessing deals, and unlocking food rewards directly from your mobile device.
Zax Rewardz is built into the Zaxbys app. Eligible spending earns points, while the Rewards area lets you check available rewards and offers associated with your account.
Sign in
Sign in to your Zaxbys account so eligible activity can be associated with your Rewardz account.
Earn points
Members currently earn 10 points per $1 spent on eligible purchases.
Check Points and Deals
Use the rewards section to view your available points, Deals and Status.
Redeem available rewards
Select an eligible reward and follow the redemption instructions shown in the app.
Base member earning rate
Illustrative representation of in-app loyalty navigation.
Mobile Ordering in the Zaxbys App
The app supports mobile ordering for pickup and delivery, but this page focuses on the app itself rather than repeating the full checkout process.
For restaurant selection, order customization, pickup options, delivery and checkout steps, use our complete Zaxby's online ordering guide.
Choose Location
Select your participating restaurant.
Pickup or Delivery
Choose how you receive your order.
Place Order
Customize food and submit checkout.
Pickup, Curbside & Delivery
Available fulfillment options depend on the selected restaurant. The Zaxbys app supports restaurant pickup and can show curbside or delivery options where they are offered.
Choose the correct restaurant and pickup method before submitting the order because availability can differ by location.
Arrival Based Mobile Order Timing
Recent versions of the Zaxbys app introduced arrival based order timing. When the feature is available and the required location access is enabled, the app can use your arrival to help determine when a digital order is sent to the kitchen.
The goal is to have the order prepared closer to your arrival instead of simply making it as soon as the order is submitted.
Zaxbys App Rewards Not Showing?
Some users look for help when an order appears in their account but the expected Rewardz points do not appear.
Check the account
Make sure the app is signed in to the Zax Rewardz account you intended to use.
Check order history
Confirm that the eligible purchase appears in the correct account's order or activity history.
Check Points and Rewards
Open the Points and Rewards areas rather than relying only on the order-confirmation screen.
Still missing?
If an eligible purchase is recorded but the expected points remain missing, use Zaxby's official Rewardz support or Guest Support for an account-specific review.
Mobile Order Not Ready When You Arrive?
Mobile orders can depend on the selected pickup time, restaurant workflow and the fulfillment option chosen in the app.
Check the pickup method and estimated timing shown with your order before arriving. If the order status does not match what is happening at the restaurant, confirm the order name and selected pickup method with that location.
Recent versions of the app also support arrival based order timing, which can affect when an eligible digital order is released for preparation.
Frequently Asked Questions
Quick, factual answers regarding the official Zaxbys app, mobile orders, and rewards.
01 Is there an official Zaxbys app?
Yes. Zaxby's Franchising, LLC publishes the consumer Zaxbys app for iPhone and Android.
02 How many Zax Rewardz points do you earn?
Members currently earn 10 points for every $1 spent on eligible purchases.
03 Can I order food through the Zaxbys app?
Yes. The app supports mobile ordering for pickup and delivery. For the complete ordering process, see our Zaxby's online ordering guide.
04 Can I save my favorite Zaxby's order?
Yes. The app supports saved favorite orders and favorite restaurant locations.
05 Can I use a Zaxby's gift card in the app?
The app includes supported gift-card features, including digitizing a physical gift card and sending an eGift card. Check our Zaxby's gift cards guide for details.
06 Why are my Zax Rewardz points not showing?
First confirm that you are signed in to the correct account and that the eligible purchase appears in your account activity. If points remain missing, use official Zax Rewardz support for an account-specific review.
07 Where can I find my Zaxby's birthday reward?
Birthday offers are connected with Zax Rewardz. Check the Rewards or Deals area of your account for the current offer. See our Zaxby's birthday reward guide for full details.
08 Is the Zaxbys app available on iPhone and Android?
Yes. Use the official Apple App Store listing for iPhone or the official Google Play listing for Android.
Get the Zaxbys App
Download the official Zaxbys app for iPhone or Android to access Zax Rewardz, mobile ordering and supported app features.